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Drive Productivity and Customer Engagement with Chat Bots Powered by SAP HANA Cloud Platform

Originally broadcast on:
Date: Wednesday, December 21, 2016
Time: 11:00 am ET/ 8:00 am PT
Duration: 60 minutes (including Q&A)

Hosted by SAPinsider, sponsored by SAP

Customers demand immediate responses, and employees expect easier ways of working. Advances in machine learning, natural language processing, and artificial intelligence have paved the way to elevating how we do business and making these expectations into realities.

You’re invited to our chat bot Webinar to hear Holger Mueller, vice president and principal analyst at Constellation Research, discuss the latest technology trends of how bots and artificial intelligence are used today to maximize employee productivity and customer engagement experiences.

Then, Robin Kearon of Kore will share how SAP HANA Cloud Platform was the cloud platform of choice to enable Kore bots to quickly and securely interact with enterprise systems in a natural language conversation. Hear how Kore is using chat bots for all SAP applications, including the SAP Hybris Cloud for Customer solution, SAP ERP Central Component, SAP S/4HANA, and SAP SuccessFactors solutions, regardless of whether they are on premise or in the cloud.

It’s as simple as speaking a command to your virtual assistant.

In this Webinar, you will:

• Gain insights on the ways chat bots support end-user engagement and help perform tasks

• Learn common use cases for chat bots in SAP Hybris Cloud for Customer across multiple channels, such as SMS, mobile, in a Web site, and on Skype

• See the value that can be derived from immediate awareness, frictionless execution, personalized reporting, and on-demand access to knowledge


Holger Mueller, VP and Principal Analyst, Constellation Research

Robin Kearon, SVP, Channels and Alliances, Kore Inc.

Robin Kearon works on strategic relationships that grow Kore’s business. He has 25 years of experience in practice management and business development. He’s served as a leading SAP partner, led North American operations at a publicly traded IT services company, and created a global delivery and reseller ecosystem for a leading software firm.

Emily Mui, Sr. Director, SAP HANA Cloud Platform Product Marketing, SAP

Emily Mui is Sr. Director of SAP HANA Cloud Platform (HCP) Product Marketing with over 15 years of product management and product marketing experience in cloud computing, business intelligence and analytics. In her current role, she develops high impact awareness content and programs to educate customers on the value of HCP for innovating new business applications to all IT audiences, with an additional focus on CRM customers. At both Business Objects and SAP,

Ms. Mui led several successful product suite launches, managed numerous user conferences including key topic areas for SAPPHIRE NOW, and served as the lead BI contact with ASUG. She was also the SAP lead for the SAP dashboarding solution including building up the user community. Ms. Mui’s areas of expertise include analytics, big data, and cloud computing. She holds a B.S. in Managerial Economics from U.C. Davis and an M.S. in Industrial Administration (MBA) from Carnegie Mellon University.