QSR Drive-Thru Performance Study 2016

Thursday, December 15, 2016 at 02:00 PM Eastern

After two years exploring how certain dayparts and menu categories shaped the drive-thru experience, the QSR Drive-Thru Performance Study this year returned to breaking down the data by chain, researching 11 quick serves — and, for the first time ever, four fast casuals — to find out where they land when it comes to critical drive-thru metrics. We'd like to invite you to join us for a complimentary webinar reviewing the most recent results of the study. In this program, we'll cover:

  • The most important findings from the study, including speed of service, order accuracy, customer service, and other key categories
  • Best practices in the drive-thru business, as told to QSR magazine by real, successful operators
  • How your brand can become involved in future editions of the study


Steven Maskell, partner, SeeLevel HX
Steven’s been in the mystery shopping and customer experience management industry for 20 years. As one of the leaders of Shop’n Chek Worldwide, Steven focused on growing the company into a global organization. After some time with IKEA helping a specialty division grow, Steven returned to Customer Experience Management as GfK’s North American lead on Customer Experience Management. After winning and managing some of the industry’s largest programs, Steven took his experience and branched out into consulting. He’s now delighted to be the clients’ advocate within SeeLevel, where his responsibilities include helping new organizations improve their Human Experience.

Sam Oches, editorial director, Food News Media
Sam Oches editorial director of Food News Media publisher of QSR and FSR magazines editor of QSR magazine As an expert in foodservice trends, his insights have been shared in national media outlets such as the New York Times, USA Today, National Public Radio, and CNBC.

Rick Gestring, vice president of brand and operations integration, Arby's Restaurant Group
Rick Gestring, vice president of brand and operations integration, Arby's Restaurant Group
Rick Gestring is the vice president of brand and operations integration for Arby's Restaurant Group, where he is responsible for ensuring the integrity of the Arby’s brand in all aspects of the guest experience and restaurant operations. Prior to Arby's he held leadership positions at a variety of foodservice brands.

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