Using Just Culture to Improve Results on the AHRQ Hospital Survey on Patient Safety Culture
On November 9, the Agency for Healthcare Research and Quality (AHRQ) hosted a webcast featuring Just Culture initiatives that helped improve scores on the Hospital Survey on Patient Safety Culture, particularly the Nonpunitive Response to Error composite. Topics discussed during the webcast included strategies used to implement Just Culture in a health care system and how these led to improved results on the survey.


Celeste Mayer, PhD
University of North Carolina Health Care System, Chapel Hill, NC

Theresa Famolaro (Moderator), MPS, MS, MBA
Westat, Rockville, MD

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About the Surveys on Patient Safety Culture
The Surveys on Patient Safety Culture are a suite of surveys that assess provider and staff opinions about patient safety culture in hospitals, outpatient medical offices, nursing homes, community pharmacies, and ambulatory surgery centers. The patient safety culture surveys program at the Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of patient safety culture surveys, toolkit materials, and comparative databases, and provides technical assistance to users. Learn more about the program at:

AHRQ’s Surveys on Patient Safety Culture Database receives data voluntarily submitted by users that have administered the patient safety culture surveys. The database aggregates the data to facilitate comparisons of patient safety culture survey results by users, researchers, and other interested organizations.
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