Putting Machine Data to Work with IoT Analytics
On-demand webcast: Aired live:
October 13, 2016 02:00 PM EDT
Offering world-class customer support and service in the IoT era requires a comprehensive and scalable analytics platform that is well-integrated with existing support workflows. With ThingWorx Analytics, companies can deliver enhanced customer support, resulting in reduction in mean-time to repair (MTTR), offer enhanced service including proactive support and predictive maintenance, and offer value-add services that directly benefit customers.
Join PTC and Glassbeam, as they discuss how ThingWorx Analytics can provide enhanced customer support for your business. This webinar features a customer success story from Springpath highlighting how machine data analytics is being used to optimize support operations in the Hyper Converged Infrastructure (HCI) industry.
During this webcast, you will learn:
- How to create long-term business value by incorporating ThingWorx Analytics into your IoT program
- How analyzing data captured through machine logs can optimize the way you deliver customer service to your customers
- How product managers can use data from a variety of sources to gain actionable insights
Brett Flinchum, Vice President of Customer Success at Springpath
Puneet Pandit, CEO and President at Glassbeam
Ryan Caplan, General Manager, ThingWorx Analytics at PTC
Brandon Lewis, OpenSystems Media