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Putting Machine Data to Work with IoT Analytics

On-demand webcast: Aired live:
October 13, 2016 02:00 PM EDT

Offering world-class customer support and service in the IoT era requires a comprehensive and scalable analytics platform that is well-integrated with existing support workflows. With ThingWorx Analytics, companies can deliver enhanced customer support, resulting in reduction in mean-time to repair (MTTR), offer enhanced service including proactive support and predictive maintenance, and offer value-add services that directly benefit customers.

Join PTC and Glassbeam, as they discuss how ThingWorx Analytics can provide enhanced customer support for your business. This webinar features a customer success story from Springpath highlighting how machine data analytics is being used to optimize support operations in the Hyper Converged Infrastructure (HCI) industry.

During this webcast, you will learn:
  • How to create long-term business value by incorporating ThingWorx Analytics into your IoT program
  • How analyzing data captured through machine logs can optimize the way you deliver customer service to your customers
  • How product managers can use data from a variety of sources to gain actionable insights

Speakers:
Brett Flinchum, Vice President of Customer Success at Springpath
Puneet Pandit, CEO and President at Glassbeam
Ryan Caplan, General Manager, ThingWorx Analytics at PTC

Moderator:
Brandon Lewis, OpenSystems Media
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