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Putting Machine Data to Work with IoT Analytics
On-demand webcast: Aired live:
October 13, 2016 02:00 PM EDT
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Offering world-class customer support and service in the IoT era requires a comprehensive and scalable analytics platform that is well-integrated with existing support workflows. With ThingWorx Analytics, companies can deliver enhanced customer support, resulting in reduction in mean-time to repair (MTTR), offer enhanced service including proactive support and predictive maintenance, and offer value-add services that directly benefit customers.
Join PTC and Glassbeam, as they discuss how ThingWorx Analytics can provide enhanced customer support for your business. This webinar features a customer success story from Springpath highlighting how machine data analytics is being used to optimize support operations in the Hyper Converged Infrastructure (HCI) industry.
During this webcast, you will learn:- How to create long-term business value by incorporating ThingWorx Analytics into your IoT program
- How analyzing data captured through machine logs can optimize the way you deliver customer service to your customers
- How product managers can use data from a variety of sources to gain actionable insights
Speakers:
Brett Flinchum, Vice President of Customer Success at Springpath
Puneet Pandit, CEO and President at Glassbeam
Ryan Caplan, General Manager, ThingWorx Analytics at PTC
Moderator:
Brandon Lewis, OpenSystems Media
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