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Wednesday, October 12, 2016 02:00 PM EDT / 11:00 AM PDT
 
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 Business is an increasingly quick and competitive beast, so organizations need to become leaner and more agile to survive and thrive in the business world. It is the new Digital World we must deliver to customers and citizens.

Unified communications, collaboration, and contact centers can go a long way to help them accomplish this – by enabling employees and teams to be more productive, more mobile, more responsive, and more innovative. The way customers interact with your business is the first, last, and only line of defense in an increasingly competitive world. They demand companies be there when they call, text, or message them, and they better engage with businesses that reach out to them in the most convenient ways and at the ideal times. Indeed, in today’s world, customer experience is everything.

At the same time, UC solutions can be used to ensure citizens and customers have the most current information to keep them safe and informed, are in control so they can easily get the answers and help they’re looking for, and within reach so businesses can let them know how much they are valued.

All of the above applies in general office, financial, government, health care, hospitality, retail, and a wide range of other environments.

Delivering these solutions requires applications and services as well as underlying networks that can ensure these solutions deliver the intended user experiences.

The webinar “Smart Digital Solutions to Engage Your Customers Better” will discuss what's possible with state-of-the-art infrastructure and communications solutions, and how your organization, its customers, and the world at large can benefit from them.


You will learn:
  • How business workflow automation combined with a secure and automated networking infrastructure can significantly change both business and customer/citizens outcomes
  • How smart industry solutions can address an array of verticals and use cases – from office efficiency, to customer service in the bank and hospitality verticals, to public safety
  • Why fabric based software-defined networking is the best underlying architecture to underpin these services and capabilities

Who should attend:
  • C-Suite Executives
  • Enterprise and Midmarket Business Managers
  • IT and Telecom Professionals
  • Anyone with an interest in making their organization more efficient and customer-centric

Presenter

Jean Turgeon
Vice President and Chief Technologist for Software Defined Architecture
Avaya


Moderator

Paula Bernier
Executive Editor
Technology Marketing Corp.