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This webinar was originally broadcast on: Tuesday, September 27, 2016 12:00 PM EDT / 9:00 AM PDT
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Real improvements in automatic speech recognition accuracy and natural language processing technologies have surfaced in the past decade, yet flawless performance is still a goal, leaving many consumers of speech technology unsatisfied. While automation is key for scale and delivery convenience for customer support and virtual assistance, it is simply not enough to ensure reliable performance.
This talk discusses strategies for combining human assistance with automated service delivery paradigms to provide users with reliable speech services.
Presenter
Mary McKenna Sr. Director of Product Management Interactions
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Moderator
Stefania Viscusi Editor TMCnet
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