|Why are you constantly spending time and money training people on your communications platform? Why does it seem like people are reluctant to upgrade to new communications features that are readily available to them? These questions and more come down to how easy or difficult it is for someone to use your communications technology.
We are in a time where consumers have become accustomed to intuitive design that doesn’t take much training and fits into their current way of doing things. However, when this mentality is taken from a consumer’s personal life and applied to an office environment, we can see many of the technologies that employees are given are often not designed with usability in mind. Instead, employees have to conform to the way the technology dictates things must be done. If the end-users of your Hosted PBX or Unified Communications services find it difficult or inconvenient to work with your solution, this will lead to low adoption rates within their organization and overall frustration with your company itself. This also applies to your employees as well! If your team is working with a communications platform that is intuitive in design and easy to use, they are more efficient and effective in driving value to your business.
This webinar will be an introduction to the concept of usability and will give you insight into how you can apply usability to your services to ultimately improve your ROI with more loyal end-users. Your customers and employees will thank you!
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