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This webinar was originally broadcast on: Tuesday, September 13, 2016 02:00 PM EDT / 11:00 AM PDT
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Join us for a webinar with Major League Baseball’s San Diego Padres!
Hear how changing customer expectations, employee mobility and the rigors of hosting the 87th annual MLB All-Star Game inspired a major technology overhaul, including
- A move to the Cloud
- Technology integrations in the contact center
- UCC and team collaboration applications
Step behind the scenes in this exclusive interview with Ray Chan, Director of Information Technology for the San Diego Padres.
What you’ll learn:
- How the Padres leverage mobile collaboration tools to keep an internal network of world travelers, scouts and road warriors connected anywhere in the world
- How the Padres call center was redesigned to deliver personalized customer experiences and ensure optimal productivity
- What key benefits of the Cloud influenced the Padres to make the switch from their premises-based system
Presenters
Ray Chan Director of Information Technology San Diego Padres |
Daryl Reva Vice President of Cloud Marketing Mitel |
Moderator
Erik K. Linask Group Editorial Director TMCnet
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