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Tuesday, September 13, 2016 02:00 PM EDT / 11:00 AM PDT
 
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 Join us for a webinar with Major League Baseball’s San Diego Padres!

Hear how changing customer expectations, employee mobility and the rigors of hosting the 87th annual MLB All-Star Game inspired a major technology overhaul, including

  • A move to the Cloud
  • Technology integrations in the contact center
  • UCC and team collaboration applications

Step behind the scenes in this exclusive interview with Ray Chan, Director of Information Technology for the San Diego Padres.

What you’ll learn:
  • How the Padres leverage mobile collaboration tools to keep an internal network of world travelers, scouts and road warriors connected anywhere in the world
  • How the Padres call center was redesigned to deliver personalized customer experiences and ensure optimal productivity
  • What key benefits of the Cloud influenced the Padres to make the switch from their premises-based system

Presenters
Ray Chan
Director of Information Technology
San Diego Padres

Daryl Reva
Vice President of Cloud Marketing
Mitel

Moderator

Erik K. Linask
Group Editorial Director
TMCnet