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This webinar was originally broadcast on: Tuesday, July 12, 2016 12:00 PM EDT / 9:00 AM PDT
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Did your focus on “Digital Channels” strand you with a Multi-Channel environment? Are you now looking for a way to leverage what you have and evolve to a true Omni-Channel solution? Are your services delivered best with Multi-modal scenarios with two or more concurrently active interaction channels? We’d like to share our best practices for enhancing CX, achieving desired business outcomes, and making the best use of your voice and digital channels – all together, all with the same knowledge of WHO the customer is, WHAT they need, and HOW to deliver the best results.
Voice, Digital Channels, CRM, Back-End and Third Party Systems – any point of perspective needed to complete the customer journey in the best possible way – all joined together seamlessly. Join us to walk through how to build such applications, manage through a simplified interface focused on business users, and to see real-time and historical data for analytics – out of the box.
Presenters
Chad Hendren Director, Solution Innovation Virtual Hold Technology
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Moderator
Peter Bernstein Senior Editor TMCnet
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