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Wednesday, June 15, 2016 01:00 PM EDT / 10:00 AM PDT
 
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 Technology decision makers are often faced with a difficult decision: when and how to transition from a tried-and-true call center premise-based solution to a cloud delivery model. While an Avaya-based cloud offers scalability, cost efficiency and business agility, there are additional factors to consider before initiating a cloud transition.

Join Martin Ingram of leading Business Process Outsourcer Arise Virtual Solutions as he discusses his transition from an on-premise system to the Spoken Avaya CCaaS cloud, including the driving factors, the challenges and the end results of moving to an Avaya contact center cloud.


What attendees will learn:
  • The value of a highly reliable and secure Avaya cloud Call Center as a Service (CCaaS) and a simplified utility-based pricing structure
  • Common pitfalls of transitioning from an on-premise system to an Avaya-based cloud model and how to avoid them
  • How to evaluate and differentiate common cloud delivery and pricing models

Who should attend:
  • CIOs and Senior Management
  • IT, Telecom Managers and Network Administrators
  • Consultants to enterprises

Presenters

Martin Ingram
CIO
Arise Virtual Solutions


Jim Barron
VP of Channel Sales
Spoken Communications






Moderator

Stefania Viscusi
Editor
TMCnet