|Technology decision makers are often faced with a difficult decision: when and how to transition from a tried-and-true call center premise-based solution to a cloud delivery model. While an Avaya-based cloud offers scalability, cost efficiency and business agility, there are additional factors to consider before initiating a cloud transition.
Join Martin Ingram of leading Business Process Outsourcer Arise Virtual Solutions as he discusses his transition from an on-premise system to the Spoken Avaya CCaaS cloud, including the driving factors, the challenges and the end results of moving to an Avaya contact center cloud.
What attendees will learn:
Who should attend: