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Connie Moore,
Senior Vice President, Digital Clarity Group

Connie Moore has unparalleled experience working with senior executives in business and IT, technology marketing, and government, from SMEs to large enterprises throughout the globe. She has managed international teams of analysts focused on a wide range of technologies such as social and collaboration, content management, business analytics, business software (e.g. ERP, CRM, HCM), and BPM suites. Her research encompasses business transformation, business process management, customer experience management, information management, the future of work, new business models and organizational change management.

Hans-Gerd Schaal, Senior Director SAP Solution Group,
OpenText, EMEA

Hans-Gerd Schaal is an Expert in Enterprise Information Management and an Evangelist of digital transformation, working for more than 25 years in different Management roles. Hans-Gerd is heading up the SAP Program Management team of OpenText and is responsible for the Go-To-Market of the SAP Solution Portfolio of OpenText in EMEA. In this role he is working closely with the OpenText and SAP field organization to further developing the successful reseller partnership with SAP
Explore how 5 global trends are transforming SAP Customers into Digital Enterprises

Originally broadcast on:
Date: Wednesday, April 13, 2016
Duration: 60 minutes (including Q&A)

Hosted by SAPinsider, sponsored by OpenText

If you’re like most companies, you’re facing new challenges every day such as meeting the evolving expectations of digitally savvy customers, translating big data into value, and embracing mobile. Industry leaders recognize that meeting these challenges often requires balancing an updated business model, with a focus on managing compliance and risk.

Join this webinar to watch colleagues from three organizations — Hydro Tasmania, Metropolitan Utilities District (MUD), and Sanofi Healthcare — as they share their transformation experiences, the challenges they faced, and how they were able to overcome them.

Watch this video-based webinar discussion for best practices for mitigating the risks of Digital Transformation, while maximizing benefits of SAP investments across five pillars of the digital enterprise:

1) Customer Engagement: Gain best practices for providing customers with highly personalized Omni Channel service.
2) Workforce Management: Determine effective approaches to meeting the demands of the millennium workforce with an “Immediacy” mindset.
3) Assets and Internet of Things (IoT): Learn how successful businesses use IoT technology to streamline business processes and succeed in digital transformation.
4) Supplier networks: Discover effective steps to adopt Digital Supplier Network and automate supply chain process.
5) Production and Innovation: Learn how to digitize the “front office” and improve customer experience to ensure the right balance between high quality and time to market.

BONUS: To thank you for attending, you will receive a complimentary copy of the white paper by Digital Clarity:
Going Digital Outside and Inside


Ron Schell, Director of Business Systems,
Metropolitan Utilities District, AMER

Ron Schell has spent over 20 years in the Utilities industry with a specific focus on asset management. At Metropolitan Utilities District, his role involves supporting SAP EAM, ESRI GIS, OpenText and Mobility. Ron Schell and his team are at the forefront of the Districts’ digital transformation, ensuring the Districts’ business and customer needs are met to provide safe drinking water and clean and dependable Natural Gas.

Rick Quarmby, Principal Knowledge Management Advisor,
Hydro Tasmania, Australia

Rick has over 35 years of experience in the IT industry and is a recognized thought leader. He has a reputation for delivering pragmatic Document, Information, Knowledge Management and Change solutions.

Rick has a great understanding of Enterprise Content Management (ECM), and has recently as ECM Team Lead delivered xECM and Content Server to Hydro Tasmania. Built around a tight integration of SharePoint, Content Server and SAP, and an alignment of core and key process to a simple UI, this outcome is recognized as outstanding by the user community and business, hence many are keen to now adopt and learn from this experience.

Rafael Martins, Project Manager, Sanofi, Brazil, LATAM

Rafael has over 15 years of experience working with global organizations that include Novartis, Accenture and PwC before he joined Sanofi in 2014. Sanofi is a global healthcare leader engaged in the research, development, and marketing of therapeutic solutions. His primary focus is Project management to maximize the business value of Project initiatives through effective management of resources (IT, people, financial resources, services).

With Sanofi, he leads the Project PMO for the major Finance and Procurement Transformation Project that turned around processes, systems and people at Sanofi Brazil. He is responsible for leading the end-to-end processes of P2P, C&C, Treasury and Procurement.