Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores

Tuesday, March 15, 2016
This free Webcast from the Agency for Healthcare Research and Quality (AHRQ) featured innovative strategies used by two health systems to significantly improve their scores on the CAHPS Clinician & Group (CG-CAHPS) Survey. Speakers from a large academic medical center and a community health center highlighted the specific improvement strategies they implemented, barriers they addressed, results they achieved, and key lessons they learned.

The Webcast also introduced a newly revised version of the CAHPS Ambulatory Care Improvement Guide, a comprehensive and free resource for medical groups, health plans, and other providers seeking to improve their scores on the CAHPS ambulatory care surveys.


Rick Evans, MA
NewYork-Presbyterian Hospital, New York, NY
Debra Rosen, RN, MPH
Northeast Valley Health Corporation, San Fernando, CA
Susan Edgman-Levitan, PA
Massachusetts General Hospital, Boston, MA (Moderator)

To review the CAHPS Ambulatory Care Improvement Guide, go to
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