 |
 |
Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
|
Tuesday, March 15, 2016
|
 |
This free Webcast from the Agency for Healthcare Research and Quality (AHRQ) featured innovative strategies used by two health systems to significantly improve their scores on the CAHPS Clinician & Group (CG-CAHPS) Survey. Speakers from a large academic medical center and a community health center highlighted the specific improvement strategies they implemented, barriers they addressed, results they achieved, and key lessons they learned.
The Webcast also introduced a newly revised version of the CAHPS Ambulatory Care Improvement Guide, a comprehensive and free resource for medical groups, health plans, and other providers seeking to improve their scores on the CAHPS ambulatory care surveys.
|
Speakers:
 |
Rick Evans, MA NewYork-Presbyterian Hospital, New York, NY
|
 |
Debra Rosen, RN, MPH Northeast Valley Health Corporation, San Fernando, CA |
 |
Susan Edgman-Levitan, PA Massachusetts General Hospital, Boston, MA (Moderator) |
|
To review the CAHPS Ambulatory Care Improvement Guide, go to https://cahps.ahrq.gov/quality-improvement/improvement-guide/improvement-guide.html.
|
 |
 |
 |
 |
|