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Tuesday, March 22, 2016 02:00 PM EDT / 11:00 AM PDT
 
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 Prepare for the future of customer engagement by deploying the right WFO technology

Industry analyst Paul Stockford has named 2016 the year of the technology refresh. Replacing cumbersome technology is the number one concern for contact centers. Whether you’re migrating to the Cloud or modernizing your contact center, this webinar will give you practical advice on planning and executing a new WFO deployment that will help you support brand health and tie customer engagement to your corporate strategy.

Hear from Paul Stockford, President and Chief Analyst of Saddletree Research, as he reviews his findings from his annual contact center user survey. Then Brad Snedeker, Innovation Center Director at Calabrio, will offer his tips on how to achieve a smooth WFO migration.

Join Calabrio and Saddletree Research in this free web event to learn how to:
  • Create unprecedented operational efficiencies
  • Uncover the hidden opportunities within your contact center
  • Promote change at all levels of your organization to drive top-line growth
  • Ensure a smooth migration for your contact center technology

Who should attend:
  • Any contact center or IT professional facing a migration to a new WFO solution

Presenters

Brad Snedeker
Director of the Innovation Center
Calabrio


Paul Stockford
President and Chief Analyst
Saddletree Research


Moderator

Stefania Viscusi
Editor
TMCnet