|Prepare for the future of customer engagement by deploying the right WFO technology
Industry analyst Paul Stockford has named 2016 the year of the technology refresh. Replacing cumbersome technology is the number one concern for contact centers. Whether you’re migrating to the Cloud or modernizing your contact center, this webinar will give you practical advice on planning and executing a new WFO deployment that will help you support brand health and tie customer engagement to your corporate strategy.
Hear from Paul Stockford, President and Chief Analyst of Saddletree Research, as he reviews his findings from his annual contact center user survey. Then Brad Snedeker, Innovation Center Director at Calabrio, will offer his tips on how to achieve a smooth WFO migration.
Join Calabrio and Saddletree Research in this free web event to learn how to:
Who should attend: