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Thursday, February 25, 2016 02:00 PM EST / 11:00 AM PST
 
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 Rising customer expectations, rapid turnover and the high cost of attrition underscore the importance of effective training programs for customer-facing staff. Learn about CaféX Supervisor Assist, a real-time coaching solution for today’s omnichannel and mobile workplace. Watch a live demonstration to see how supervisors can observe and interact with agents time through live audio listening, text chat, screen sharing and more.

What attendees will learn:
  • New ways to address the training demands of today’s distributed and home-based workforce;
  • How to make new hires more productive more quickly and raise customer satisfaction levels with consistency;
  • The importance of multi-channel coaching solutions that free supervisors from their desks and support real-time collaboration with trainees.

Who should attend:
  • Heads of Customer Experience, Service & Customer Care
  • VP & Director of Call Center Technologies & Support
  • VP of IT Operations & Services

Presenters

Kris Hopkins
Chief Strategy Officer
CaféX


Lorin Sutton
Director of Professional Services
CaféX Communications


Moderator

Stefania Viscusi
Editor
TMCnet