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This webinar was originally broadcast on: Tuesday, February 02, 2016 02:00 PM EST / 11:00 AM PST |
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We are in a new age of digital customer service where on-demand help is expected 24/7. The tide change toward customer independence is reflected by the growing dislike of needing to connect with an agent over the phone. Precisely why more and more companies are investing in virtual assistant technologies.
Virtual Assistance can lower customer support costs by handling common inquiries before they ever reach a live agent. Based on Natural Language Processing technology, users are given helpful and relevant information by human-like agents that provide customers with a more personalized experience.
Some companies – like Ticketmaster – are even developing a specific avatar to provide an identity for its customer support. Early results have proven effective; Ticketmaster has seen a 15 percent increase in sales conversion rate since implementing Inbenta’s Intelligent Avatar for its International site in Turkey
What attendees will learn:
- Why self-service technology is transforming the customer experience.
- How Intelligent Assistance can improve customer loyalty and increase revenues.
- How important the VA avatar is to the self-service experience.
Who should attend:
- Customer Service/Experience Managers
- Call Center/Operations Managers
- CMOs
- CTOs
Presenters
 Jordi TorrasCEO Inbenta |
 Dan MillerLead Analyst & Founder Opus Research |
 Amy StapletonVirtual Agent Chat blog Intelligent Factors, LLC |
Moderator
 Stefania ViscusiEditor TMCnet |
