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Tuesday, January 19, 2016 02:00 PM EST / 11:00 AM PST
 
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 This webinar will explore how Cloud and Managed Services Providers (CSPs/MSPs) can optimize and leverage their service delivery to customers and end-users by using a multi-tenanted, unified monitoring, and Business Service Management (BSM) platform. We’ll present how such platforms reduce MTTR by 80%, provides 24/7 tracking of customers' critical business services and allows service providers to deliver greater customer value, customer satisfaction, and revenue.

Many service providers are still using multiple monitoring tools that create silos of data without actionable business intelligence across all technical and functional domains. By using carrier class end-to-end approach, these silos of data can be transformed into a single pane of glass producing a business intelligence layer across the entire IT environment creating a mature, service-centric, IT organization that can respond to the dynamic needs of clients and next-gen data centers.

KPN, the largest Dutch telecommunications company and one of the largest cloud and managed services providers in Europe, will be interviewed, along with Centerity Systems, a Gartner Cool Vendor in IT Operations Management (ITOM), to discuss next-gen unified monitoring platforms for complex, hybrid environments (physical, virtual, application, and cloud).

Attendees Will Learn:
  • Service Providers challenges in modern IT environments
  • How to keep customer satisfaction by meeting their SLA
  • How to reduce operational costs and increase efficiency
  • Compare legacy tools to next-gen, unified, monitoring platforms
  • How to become a mature, service-centric IT organization
  • How BSM can revolutionize delivery
  • New revenue opportunities for MSPs & CSPs

Who Should Attend?
Service providers and IT integrators including the following professionals:
  • Monitoring Managers
  • Data Center Managers.
  • Big Data Infrastructure Managers
  • Solutions Architects
  • Executives & Administrators
  • Business Development Managers

Presenters

Jaap Augustijn
Project Manager
KPN


Marty Pejko
COO
Centerity Systems, Inc


Moderator

Peter Bernstein
Senior Editor
TMCnet