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Tuesday, December 08, 2015 02:00 PM EST / 11:00 AM PST
 
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 Businesses are always seeking means to improve customer service, retention and workflow accuracy. Frustrated customers abhor hearing “Press 1 for this…press 2 for that”. Visual IVR - combining a mobile visual component to traditional IVR, users are given a more natural experience with a combination of web and voice guidance to help them navigate menus more efficiently and eliminate numbered menus. Join APEX Communications and Dialogic during this webinar event to learn how Visual IVR improves the customer experience and can drive new revenue.

What attendees will learn:
  • How the Visual IVR revolutionizes the user interface of traditional voice-only IVR's to both exponentially improve the user experience and consistently deliver high levels of customer service satisfaction, while decreasing calls to agents and lowering overall cost. The APEX Visual IVR easily bridges the gap between mobile, self-service, and customer care with its omni-channel strategies and capabilities.
  • Visual IVR is part of a move to multi-media communications, driven by the natural experiences of everyday communications. An important foundation of this migration is software-based media servers, including Dialogic’s PowerMedia XMS, a building block in the APEX Visual IVR solution.

Who should attend:
  • Directors, Vice Presidents, and Managers of Mobile Network Operators, Value Added Service Providers, and Enterprises looking to improve the productivity of their call/contact centers by enhancing their (Self-Service) Customer Care.

Presenters

Kent Winter
Vice President of Sales. EMEA-Asia
APEX Communications


Alan Percy
Senior Director of Product Marketing
Dialogic


Steve Leaden
Founder and President
Leaden Associates, Inc.




Moderator

Peter Bernstein
Senior Editor
TMCnet