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Consumer Complaint Handling and Fair Lending Oversight
Event Date: 10/29/2015 03:00 PM Eastern Daylight Time
The National Credit Union Administration will host a webinar, “Consumer Complaint Handling and Fair Lending Oversight,” on Thursday, Oct. 29, 2015, beginning at 3 p.m. Eastern. There is no charge.

During this 90-minute webinar, NCUA’s Office of Consumer Protection (OCP) Director Gail Laster and staff from OCP’s Division of Consumer Affairs and Division of Consumer Compliance Policy and Outreach will discuss:
  • Improvements to NCUA’s Consumer Assistance Center complaint handling process;
  • Effective credit union fair lending oversight practices; and
  • Standards for finding practices to be unfair, deceptive, or abusive.

OCP’s Division of Consumer Affairs is responsible for consumer complaints, overseeing the Consumer Assistance Center, financial literacy, and the consumer website, MyCreditUnion.gov. OCP’s Division of Consumer Compliance Policy and Outreach is responsible for consumer compliance policy and rulemaking, fair lending examinations, interagency coordination on consumer compliance matters, and outreach.

Moderator:

Jamie Goodson, Director, Division of Consumer Compliance Policy and Outreach, Office of Consumer Protection

Presenters:

Gail Laster, Director, Office of Consumer Protection
Morgan Rogers, Director, Division of Consumer Affairs, Office of Consumer Protection
Matt Nixon, Program Officer, Division of Consumer Compliance Policy and Outreach, Office of Consumer Protection
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