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Thursday, October 29, 2015 01:00 PM EDT / 10:00 AM PDT
 
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 Your agents have one of the hardest jobs in the world, balancing customer satisfaction on the one hand, while under constant pressure to reduce average handle times. And with the increasing complexity of products and services you offer, it’s no wonder that agent training times are so long.

Join us for a fast paced, information packed webinar featuring two speakers. Dany Weil, Chief Technology Officer at Jacada and Karnail Jita, Senior Solutions Consultant, will demonstrate “must have” technology for your contact center.

What attendees will learn:
  • Two Things That Can Improve Your Contact Center Today
  • 4 ways to empower your agents
  • The shocking struggle going on in your contact center and how to overcome it
  • How to reduce Average Handle Time by at least 20%
  • Cut training time by up to 70%

Who should attend:
  • VP or Directors of Customer Care or Customer Experience
  • Contact Center Professionals
  • CFO’s interested in cost saving measures
  • CTO’s interested in new technologies

Presenters

Dany Weil
Chief Technology Officer
Jacada


Karnail Jita
Senior Solutions Consultant
Jacada


Moderator

Stefania Viscusi
Editor
TMCnet