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This webinar was originally broadcast on:
Thursday, October 29, 2015 01:00 PM EDT / 10:00 AM PDT
 
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 Customers today have the ability to channel hop via web, email, mobile, SMS, live support and even across the fledgling Internet of Things (IoT) devices in their path to purchase and support. Yet, recent research indicates at least 30 percent of time, expectations aren’t met as customers attempt to navigate the complex touchpoint maze. We’ll introduce VHT Navigator and show how this scalable, agnostic, software solution is the missing connective tissue that ties multichannel silos together and places you and your customer on a path to effortless customer engagement.

Join us as we cover the key areas of real-time and historical event capture and analysis of customer specific events and how Navigator identifies opportunities and triggers next right actions to deliver what all customers want — real-time, context-driven, personalized customer interaction and quicker resolution.

Presenters

Monique Bozeman
Director of Product Marketing
Virtual Hold Technology


Wayne Bevan
Director of Product Management
Virtual Hold Technology



Moderator

Peter Bernstein
Senior Editor
TMCnet