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This webinar was originally broadcast on:
Tuesday, September 22, 2015 02:00 PM EDT / 11:00 AM PDT
 
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Today’s hyper connected consumers reward great service with their loyalty and purchase power, turning your customer support center into a profit center. But providing sales value to your organization through superior customer experience is only possible when your team, processes and technologies are all working at peak performance. In this webinar, we’ll discuss best practices in each of those areas so you can create engaging, consistent and valuable customer experiences. You’ll discover how to:
  • Create great experiences for your customers regardless of the channel they choose
  • Use next generation technologies to guide contacts throughout the customer journey
  • Build a team dedicated to creating consistent and engaging experiences
  • Use customer insight for continuous improvement

Join us for this interactive session that will include insightful content, real-world examples and a live Q&A.


Presenters

Marissa O’Leary
Director, Strategic Accounts
Vee24



Doug Beck
Senior Account Executive
teleNetwork




Moderator

Peter Bernstein
Senior Editor
TMCnet