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Cloud Contact Center Deployment Models: One Size Does Not Fit All

Date: Wednesday, July 15, 2015
Time: 2:00 pm ET/11:00 am PT
Duration: 60 minutes
Sponsored by Interactive Intelligence, hosted by Enterprise Connect and NoJitter

What’s most important to your organization to drive meaningful business outcomes?

Security – Compliance – Control – Availability – Consolidation – Growth – Functionality – Customization – Experience – Speed – Simplicity – Retention – Innovation – Insight – Efficiency – Revenue – Cost

Today’s cloud contact center offerings are built on varied underlying architectures that address each of the above areas differently. Educate yourself on these differences and weigh each option to determine the best cloud architecture for your contact center: private, single tenant, traditional multitenant, distributed multitenant or hybrid.

In this webcast, you’ll gain four key insights:
  • How and why supply models are changing
  • The difference between cloud architectures
  • Why it matters – pros and cons of each model
  • The potential impact to customer engagement

    Presenters:

    Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics

    Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today's consumer and business customers.


    Brian Spraetz, Solutions Marketing Manager, Interactive Intelligence

    For more than 15 years, Brian Spraetz has been helping contact centers perform at peak levels and deliver outstanding customer experiences. With expertise crossing the full range of workforce optimization solutions, Brian provides unique perspectives and valuable insights on using technology effectively to gain operational and competitive advantages.


    Moderator:

    Michelle Burbick, Associate Editor and blogger, No Jitter

    Michelle Burbick is the Associate Editor and a blogger for No Jitter, UBM Tech's online community for news and analysis of the enterprise convergence/unified communications industry.

    Prior to coming to No Jitter, Michelle worked as a writer and editor, producing content for technology companies for more than two years. In an agency environment, she worked with companies in the unified communications, data storage and IT security industries, and has developed content for some of the most prominent companies in the technology sector. In addition to writing and editing for No Jitter, she participates in program development for No Jitter’s affiliated industry event, Enterprise Connect, the largest independent conference and exposition devoted to the enterprise communications industry.

    Michelle has also worked in the events and tradeshows industry. She earned her Bachelor's degree from the University of Illinois at Chicago.