Transform CX: delivering on customer expectations

Webcast Replay
Date: April 11, 2018
Time: 12:00 PM EDT

Description:

Consumers are demanding more and putting pressure on organizations to deliver better customer experiences. They expect the same type of service regardless of the industry. From banking, to retail, to the public sector consumers want to be able to access services and products when they want, and how they want to. Those organizations who are successful will listen to what consumers are saying and grow to differentiate themselves from their competition.

Join us on April 11th as Jon Finkelstein, Executive Creative Director of PwC Canada leads a panel discussion of industry experts on how they are striving to understand consumer behaviours, driving organizational change and positioning themselves to be leaders in delivering the ultimate customer experience.