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Tuesday, June 05, 2018 01:00 PM ET / 10:00 AM PT
 
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 Customers today require personalized service across any channel or device. In addition, customers want to have a quick resolution to their issues - the first time. In the past it was only a promise, not a reality. There were expensive solutions that allowed some organizations to start to realize this, but for most it is an initiative that never really came to fruition.

Today, the cloud gets you there. Companies can now have a complete solution in the cloud that provides omnichannel capabilities, allows agents and customers to communicate and collaborate with experts and each other in real-time, working in harmony to solve customer service issues quickly.

What attendees will learn:
  • Trends shaping the future of call center transformation
  • How contact centers and customer experience drive competitive advantage
  • Challenges facing contact centers 2.0
  • The future of contact centers

Presenters

Brian Solis
Analyst
Altimeter Group, a Prophet company


Max Ball
Director Product Marketing
RingCentral


Moderator

Erik Linask
Group Editorial Director
TMCnet