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Tuesday, June 19, 2018 02:00 PM ET / 11:00 AM PT
 
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 Panel-led webinar on the next evolution of expectations for high-performing customer success teams. Modern CS isn’t just about increasing retention, it means revenue accountability. Leading companies are leaning in to these initiatives and driving growth with new strategies, emerging job roles, KPIs and tools to make it happen. Join us to get a look at what top-performing teams are doing to embrace this new reality and thrive.

What attendees will learn:
  • The new reality and expectations for today’s customer success teams
  • What it takes to help your team evolve
  • Best practice strategies, tactics and KPIs to make it happen

Who should attend:
  • Customer Success leaders that want to learn new ways to add value and inspire their teams
  • Customer Success team members that want to play a bigger part in driving company growth
  • C-level executives that want to understand how a next-generation CS function creates an advantage

Presenters

Leah Chaney
VP of Customer Success
AskNicely
Annie Woo
Senior Vice President, Consumer Service
Mindbody, Inc.
Aaron Thompson
Partner
SuccessHACKER



Moderator

Erik Linask
Group Editorial Director
TMCnet