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This webinar was originally broadcast on:Thursday, May 31, 2018 02:00 PM ET / 11:00 AM PT
 
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 There are over 200 Billion calls made annually to customer service in the US. Robotics & AI have transformed Customer Experience on these calls and allowed companies to earn valuable revenue on all support calls.

For the first time ever, caller time spent on hold for Tech Support & Telco becomes an AI-targeted message delivery vehicle. Messages can be used to cross-sell, up-sell, or they can be sold as advertising opportunities. SMS and MMS makes these messages interactive and allows voice advertisements to be followed with electronic coupons.

Hear from Bruce Belfiore, CEO of BenchmarkPortal, and Jeff Hill, VP Solutions at CallSpace, about how Tech & Telco Companies are using CallSpace to increase their customer Experience and earn Revenue.


What attendees will learn:
  • How AI-based targeting can increase inhouse & external promotions & targeted ads.
  • How to benefit from the fast-growing call center Ad-Tech space
  • How to monetize and earn revenue from Tech & Telco support calls.

Who should attend:
  • Customer Services Professionals
  • Technical Support professionals
  • VP/Dir Technical support
  • VP/Dir Customer support
  • VP/Dir Marketing
  • VP/Dir Call Center Services
  • Dir/VP Contact center Services
  • Call Centers Managers
  • Dir/VP Client Services
  • Dir/VP Customer Experience
  • Dir/VP Sales
  • Dir/VP Customer Operations

Presenters

Bruce Belfiore
CEO
BenchmarkPortal


Jeff Hill
VP Solutions
Callspace



Moderator

Rich Tehrani
CEO
TMC