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Thursday, November 09, 2017 02:00 PM EST / 11:00 AM PDT
 
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 As a call center professional you’re always looking for ways to improve operations. Whether it’s reporting better metrics or reducing costs, this is a mission that constantly changes and evolves. However, regardless of how you choose to enhance your operations, creating a better customer experience should always be top of mind.

How to Create a Better Call Center Experience
75% of customers believe that it takes too long to reach a live agent. Eliminating long hold-times will not only lower abandon rates and shorten handle times, it will also improve customer satisfaction and boost agent morale. In fact, your customers are demanding another option; 63% of them say they prefer a call-back over waiting on-hold!

In this one-hour webinar you’ll learn how call-backs can deliver concrete ROI for your contact center. You’ll also hear from Shai Berger, CEO of Fonolo, who recently published an in-depth eBook on this topic.

We’ll talk about:
  • Lowering Abandon Rate
  • Controlling Spikes in Call Volume
  • Decreasing Handle Time
  • Plus so Much More!

Who should attend:
  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience

Presenter

Shai Berger
Co-Founder and CEO
Fonolo


Moderator

Paula Bernier
Executive Editor
TMC