Event Help Guide > Minimum Requirements
The following requirements may exceed your current system configuration however, these specifications
are recommended in order to provide an optimal experience listening to/and or viewing events powered by ON24.


Supported System Configurations
Webcasts
• Windows 7+(Microsoft Edge, Latest Internet Explorer, Firefox, or Chrome)
• Apple Mac OS 10.9+ (*Latest Firefox, Safari, or Chrome)
• Ubuntu Linux (Firefox only)
• Android 4.x (Chrome Browser Only)
• Apple iOs (*Latest version, Safari Browser Only)

* Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.


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Media Players
In order to access the event, you must have the following streaming media player installed on your computer:

Webcasts
• Flash Player (*Latest)


Click on the icon below to download the appropriate media player for your event.

      

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Internet Browsers
• Microsoft Edge
• Internet Explorer 11+
• Mozilla Firefox (*Latest)
• Safari (*Latest, Mac Only)
• Google Chrome (*Latest)

* Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

To determine the version installed on your computer, complete the following steps:

  1. Open the browser.
  2. Click the Help menu.
  3. Click About.

You can download a newer version of each browser by clicking on the icons below.

                                 

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Internet Connection
Before you access the event, you should ensure that your browser is configured to stream media. For Audio events you will need a minimum Internet connection of 64 Kbps and above. For Video events you will need a minimum Internet connection of 400 Kbps and above.

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Cookies and JavaScript
In order to access the event, your computer must have cookies and JavaScript enabled. If your operating system currently does not have cookies or JavaScript enabled, contact your network administrator or reference the help links located on the registration page.

To enable cookies support when using Internet Explorer, complete the following steps:

  1. Run Internet Explorer
  2. Click on "Tools" on the menu at the top
  3. Click on "Internet Options"
  4. Click on the "Privacy" tab
  5. Click on the "Advanced" button
  6. Select "Override automatic cookie handling"
  7. Select "Always allow session cookies"

To enable cookies support when using Mozilla Firefox, complete the following steps:

  1. Run Firefox
  2. Click on "Tools" on the menu at the top
  3. Click on "Options"
  4. Click on the "Privacy" icon on the left column
  5. Select the checkbox "Accept Cookies from Sites"
  6. Click "OK"

To enable cookies support when using Safari, complete the following steps:

  1. Run Safari
  2. From the Safari menu, select Preferences....
  3. Select the Security icon.
  4. Check the box marked Enable Java.
  5. Check the box marked Enable JavaScript.
  6. Select one of the two options that allow Safari to accept cookies:
  7. Only for sites you navigate to
  8. Always
  9. Close window.

To enable cookies support when using Google Chrome, complete the following steps:

  1. Run Google Chrome
  2. Click the wrench icon on the browser toolbar.
  3. Select "Options".
  4. Click the "Under the Hood" tab.
  5. Click "Content Settings" in the "Privacy" section.
  6. Make sure "Allow local data to be set" is selected for "Cookies".

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