Event Help Guide > Minimum Requirements

The following requirements may exceed your current system configuration however, these specifications are recommended in order to provide an optimal experience listening to/and or viewing events powered by ON24.
Supported System Configurations
Webcasts * Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

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Media Player Test
The ON24 Platform supports IE, Edge, Chrome, FireFox and Safari. Depending on the version of the browser you are using, we can deliver the experience via HTML5 or by Flash. The results below will reveal details regarding your individual capabilities.

OS:
Browser:

HTML5 Audio:
HTML5 Video:
Flash:
Note: Recently, some browsers (specifically Edge and Chrome) have started moving to a "click-to-play" model, requiring permission from you before allowing Flash to start playing content. In both cases, Adobe Flash is installed (in-fact, it comes bundled with the Browser), it just needs permission to run. If you see an "Enable Flash Player" icon in your Media Player, please click it to "Always Allow" access.

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Internet Browsers
* Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

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Internet Connection
Before you access the event, you should ensure that your browser is configured to stream media. For Audio events we recommend a minimum Internet connection of Kbps. For Video events you will need a minimum Internet connection of Kbps for an optimal experience.

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