This Diagnostic page is used to verify that your system is configured properly. Under normal circumstances,
Presenters should only need to pass steps 1 and 2. Any users having trouble with a non-streaming live presentation should pass all the steps on this page.
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STEP 1: Click here to test your system
for Browser, Operating System, Cookies, Bandwidth, and Media Players. If any of them fail the test, please follow the instructions provided on that page. Please remember to Play the sample media streams.
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| STEP 2: Test the version of the XML Parser installed on this browser: FAILED |
| Note: This step is relevant only for Presentation Manager and Live, Non-streaming presentations (web-conferences)
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Some of our applications require the Microsoft XML Parser version 3.0 SP2 or later. This parser is W3C compliant, and all XML processing is designed to be fully compliant with international standards. Internet Explorer 6.0 and later provide this parser as a standard feature.
If you are running an older version of Windows 95 or 98 and the install of the parser software fails with an error message such as "Error Creating Process -- The System Cannot Find the File Specified," it is probable that you do not have the Windows Installer software that the XML Parser uses to install itself - download it for Windows 2000 or Windows NT or Windows 98 or Windows ME. Download and install that software and then repeat the steps above to install the XML parser software.
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STEP 3: Test to see if the applet can read the event text file: FAILED
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| Note: This step is relevant only for Presentation Manager (if step 2 above fails) and for Live, Non-streaming presentations (web-conferences)
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| STEP 4: Click here and verify that you can successfully see the video stream, hear the audio.The version of Silverlight installed on this browser is: |
| STEP 5: Test the version of the Java Virtual Machine (JVM) installed on this browser: FAILED |
| Note: For the Sun JVM, the minimum version is 1.3.1_01. For the Microsoft JVM, version 1.1.4, build 5,0,3085,0 is the minimum supported version
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STEP 6: View the request headers below, or click here for additional information about your PC that
can be used for diagnosing problems.
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