Reaching the Pinnacle of Customer Experience

Reaching the Pinnacle of Customer Experience

On-Demand Webinar
Register now for this free event on Customer Concepts TV to have the chance to interact directly with experts from Oracle and our guests.

Organizations have to operate in the new era of the "empowered consumer" with increasing choices and channels focusing on experiences – where brands matter more than ever before.

Traditional methods of achieving competitive advantage and customer retention are slipping away. The experience has become the most important differentiator and driver of measurable value.

In an environment where just one bad experience can cause 89 percent* of customers to take their business elsewhere, you have to make customer experience your top imperative.

Watch this Web TV broadcast to see how and why it's all about the customer experience! During this lively discussion, you'll learn from partners, customers and Oracle experts:

What leading brands do to win over customers
How to unlock the value of customer experiences
The bottom-line effect of great experiences
Why doing nothing is not an option

* Customer Experience Impact Report

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Presenters:


Matthew Banks CRM Sr. Director – Customer Experience Solutions, Oracle	Tom Burrell Global CRM Director, LBi	Bill Hopkins Operations Director, thetrainline.com	Steve Walker (Moderator) Vice President of Corporate Communications – Technology for Oracle EMEA

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