Reaching the Pinnacle of Customer Experience

On-Demand Webinar

Register now for this free event on Customer Concepts TV to have the chance to interact directly with experts from Oracle and our guests.

Organizations have to operate in the new era of the "empowered consumer" with increasing choices and channels focusing on experiences – where brands matter more than ever before.

Traditional methods of achieving competitive advantage and customer retention are slipping away. The experience has become the most important differentiator and driver of measurable value.

In an environment where just one bad experience can cause 89 percent* of customers to take their business elsewhere, you have to make customer experience your top imperative.

Watch this Web TV broadcast to see how and why it's all about the customer experience! During this lively discussion, you'll learn from partners, customers and Oracle experts:

  • What leading brands do to win over customers
  • How to unlock the value of customer experiences
  • The bottom-line effect of great experiences
  • Why doing nothing is not an option
* Customer Experience Impact Report

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Matthew Banks
CRM Sr. Director – Customer Experience Solutions, Oracle
Tom Burrell
Global CRM Director,
Bill Hopkins
Operations Director, thetrainline.com
Steve Walker (Moderator)
Vice President of Corporate Communications – Technology for Oracle EMEA

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The new edition of the Customer Concepts Magazine explains how a consistent experience, unified customer data and service excellence supports differentiation, helps maximise profitable revenue and encourages customer loyalty.

Click here to watch our first webcast, how to eliminate the Guesswork in Your Sales Organization and learn about the Next-Generation Fusion CRM Cloud Service.

Have you heard about our new LinkedIn group – facilitated by Oracle – Customer Concepts Exchange? It provides a community for sales, marketing, brand experience, contact centre, social media, operations and e-commerce leaders plus other key influencers in the customer service industry.