Proactive Application Performance Management: An end-to-end approach Being proactive is the key to successful Application Performance Management (APM). Yet IT organizations usually don’t know about poor user experience until a complaint arrives at the service desk. Forrester and Compuware have teamed up on an informative webcast on end-to-end APM and improving incident and problem management. The webcast develops insights derived from a Compuware-sponsored survey of 389 global IT decision makers, conducted by Forrester, which found that reactive, fire-fighting approaches held back effective APM. The topics covered include: why end-user experience monitoring is critical to APM how to avoid war-room scenarios and improve the problem-resolution process how to improve communication between various technology groups and their business counterparts why end-to-end visibility across both mainframe and distributed environments is critical to APM. Webcast Details: On-demand Duration: 1 hour Speakers Evelyn Hubbert Research Focus Evelyn serves IT infrastructure and operations professionals. Covering IT systems management, her current research focuses on the IT Infrastructure Library (ITIL), the realization and population of a configuration and change management database (CMDB), business service management (BSM), and many other aspects of infrastructure system management. Evelyn delivers strategic guidance to Forrester's vendor and end-user clients. She helps enterprises manage their networks and systems, define key projects focusing on IT service management and bridge IT to the lines of business. Evelyn has more than 20 years of experience working with IT organizations in the definition and development of the IT service delivery processes and the implementation of IT service management as a practice inside enterprise organizations. Education A native of Germany, Evelyn has a master's degree in computer information systems from Colorado State University. Gary Kaiser Gary has over 25 years of technical expertise in network and application performance, with consulting, management, end-user experience monitoring and teaching experience. Gary has authored numerous technical papers and speaks frequently on performance topics, and is co-inventor of key ApplicationVantage capabilities, including Active Latency Detection and the Transaction Expert.  If you have previously registered for this event, please login below:  Email   Registration is required to attend this event. Please register now. 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