What's Behind the Curtain of Customer Transformation?
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In this webinar, Don Peppers and Ron Wince of Peppers & Rogers Group join Harley Manning of Forrester Research to demonstrate how operational processes and tools enable a disciplined approach to customer transformation.
Key takeaways include
How internal operations connect to customer centricity
Six essential customer experience disciplines that guide transformations large and small
How to implement tools and frameworks to align organizational operations to the experience strategy
Best practices in coordinating the enterprise to simultaneously improve customer centricity and operational effectiveness
Test Your System
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