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Office and service work offer “target rich” environments for improvement. But they also present the huge challenge of applying lean principles and tools away from the traditional shop floor. Over the last four years some of the most seasoned Lean veterans have responded to this challenge by adapting lean principles and Value-Stream Mapping (VSM) methods to these non-manufacturing environments. On behalf of LEI, this development team from the Lean Transformation Group has experimented in literally hundreds of Value-Stream Improvement (VSI) Projects in virtually every industry.
This webinar will feature one of these developers, David Verble, a Toyota veteran and experienced Lean advisor, along with an implementation team from Hotel Dieu Grace Hospital, located in Windsor, Ontario, Canada. David taught and guided teams from the hospital through a variety of VSI Projects. Sharing their strategic and tactical project learning from the hospital will be John Coughlin, Senior VP, Corporate Services, Nicki Schmidt RN, Lean Process Improvement Facilitator and Sarah Sasso, Coordinator of Organizational Development.
You'll learn about the keys to successful value-stream improvement in administrative/service environments:
- Why Lean thinking is being used organization-wide by hospital management and the key contribution that the VSI Project approach is making.
- The structure of a VSI Project combining both its strategic and PDCA focus
- The key tasks for senior leaders in successful VSI Projects.
- Why VSM is especially critical in an administrative/service value stream improvement process.
- How the VSI Project approach and VSM help to introduce and implement change.
- How to ensure that VSI Projects generate results that are strategically important to the organization.
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