The Guest Experience: Innovative Trends for Creating a More Personalized Stay
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Join Wall Street Journal travel writer, Scott McCartney, and a panel of industry experts for a discussion about using innovative amenities to create a more personalized guest experience.
This must attend webinar explores:
  • How hotels are targeting different generations and demographics with targeted amenities
  • Why certain amenities will keep guests returning to your hotels
  • Why guests are looking for a mix of high-tech and low-tech amenities
  • Which areas of the hotel are seeing the most changes
Meet the Panel:
  • Mike DeFrino, Chief Operating Officer, Kimpton Hotels & Restaurants
  • Mitzi Gaskins, Vice President and Global Brand Manager, JW Marriott
  • J.P. Oliver, Regional Vice President, Morgans Hotel Group
  • Lisa Potts, Senior Vice President of Sales and Marketing, Trump Hotel Collection
  • Tom Santora, Chief Marketing Officer, Omni Hotels & Resorts

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