Reinventing Relationships:
Engage Your Customers with Exceptional
Digital Experiences

Now Avilable On_Demand

Did you know?
  • You have just 5 seconds to engage your customers online1
  • Customers buying on tablet devices have 20% larger order size 2
  • 81% of customers get product purchase advice from social networks 3
In this new 'age of digital', success comes from creating and delivering exceptional digital experiences for your customers, engaging them on their terms, on their time, 24/7. In fact, a Forrester survey found that more than 90% of respondents said that customer experience is a top strategic priority for their firm4.

Are you ready to create more engaging and tailored digital experiences for customers for greater growth and profitability?

Join us to hear how you can transform the way to understand, reach and relate to customers through a rich and personalized digital experience across multiple channels and smart devices.

Together, IBM executives, leading industry analysts and customers will explore how you can create an exceptional customer experience and:
  • Understand the individuals in your market: Listen to and anticipate customer preferences and captivate them with rich, personalized digital experiences.
  • Deliver exceptional service: Delight users on any channel or device with integrated and tailored applications and content.
  • Engage individuals and communities: Exchange valuable insights and feedback and build trusted relationships, loyalty and advocacy.


1 Source: "When Seconds Count", Aug. 2010, Equation Research
2 Source: "Tablets: Ultimate Buying Machines", Sept. 28, 2011; Wall Street Journal
3 Source: Click Z, Jan 2010
4 Source: The State Of Customer Experience Management, 2013, Forrester Research, Inc., March 22, 2013


Larry Bowden
Vice President, IBM Portal and Digital Experience Software

Nicole Carrier
Program Director and Chief Strategist
IBM Exceptional Digital Experience

David Aponovich
Senior Analyst
Forrester Research

Aaron Pickrell
Director of Online Systems
Performance Bicycle

Sandy Carter
Vice President, Social Business Evangelism and Sales

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