webRTC - The Future of Real-time Customer Service
 This presentation is no longer available.
 
Featuring Vidya Nagarajan from Google
 
On Demand Webinar
 
webRTC will change real-time communication and revolutionize the future of customer service. In this webinar, Genesys and Google Chrome for Business will share their vision for how real-time voice and video conversations can take place from the browser, without any plugins or extensions.
 
Register Now for this Webinar and DEMO. Learn how:
  • Your customer service agents can access all the applications they need to do their job – softphone, CRM, BPM, reporting, even voice and video through the browser.
  • Customers on your website can simply CLICK TO CALL and reach your customer service agent by voice or even VIDEO.
  • webRTC and Chrome OS can enable collaboration between students and teachers, patients and healthcare providers, or enterprises and consumers.
  • webRTC and Chrome OS provide the flexibility to make any employee a customer service or sales representative irrespective of where they are located.
  • This model can dramatically streamline costs as Chrome OS based devices present very compelling economics for remote, mobile, campus, branch and retail-based workers.
Google and Genesys will also DEMO webRTC in a customer service scenario.
 
Presenters:
 
Vidya Nagarajan
Product Manager - Chrome for Business and Education
Google
 
Jim Kraeutler
Strategic Business Director, IP Virtualization
Genesys
 

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