The New Face of Service Management: Practical Strategies for Aligning Business, Development and Operations Organizations   Does anyone know the true value of IT? Join author, researcher and IT luminary Neil Ward Dutton in a provocative exploration of the service management discipline: its current state of the practice, future strategic direction, and practical steps you can take to accelerate your own journey to service management excellence. To help you get started, Neil will be joined by IBM service management experts Pierre Coyne and Richard Knaster, who will provide an overview of key Service Management transformation entry points: portfolio management and business service management.   Speakers: Neil Ward-Dutton, Research Director, Macehitter Ward-Dutton Neil Ward-Dutton is a co-founder of and Research Director at Macehiter Ward-Dutton, a specialist IT advisory firm which focuses exclusively on issues concerning IT-business alignment – including IT architecture, integration, management, organisation and culture. Learn more about Neil’s expertise here:   Richard Knaster, PMP, IBM Richard Knaster, PMP, has extensive experience as a Senior Technology Leader and has held various executive technology positions with Fortune 500 and mid-sized companies, ranging from Director, Development to Vice President, Business Process Engineering. Learn more about Rich’s expertise here:   Pierre Coyne, Go-To-Market Manager, IBM As GTM Manager for IBM Tivoli Availability and Business Service Management software, Pierre Coyne is responsible for product strategy, positioning and market analysis. Learn more about Pierre’s expertise here:   Download Transcript   Download Podcasts: The New Face of IT Service Management Speaker: Neil Ward-Dutton, Analyst Macehitter Ward-Dutton Project and Portfolio Management Speaker: Richard Knaster, IBM Rational IBM Business Service Management Solutions: Achieving Real-time Service Visibility & Intelligence Speaker: Pierre Coyne, IBM Tivoli     This presentation is no longer available.       Test Your System   Help   Download Real Player   Download Windows Media Player   ON24 Privacy Policy