Thank you for registering for the Using Speech Analytics to Improve Contact Center Quality Measurement Webcast.   This presentation began on Thursday, December 01, 2011 at 02:00 PM EST | 11:00 AM PST Please refer to your email confirmation for event details. You may access this page at anytime, by clicking on the registration URL. The presentation uses streaming audio. The audio will be streamed to your selected media player (Real Media / Windows Media). You must have a sound card and speakers. Choose your media player below and Launch the event (Launch button will appear 15 minutes prior to the live event start time).   Test Your System   Help   Download Real Player   Download Windows Media Player   Sponsored by: