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Thanks for registering for the Oracle podcast series, Gain Competitive Edge with Fast, Effective Order Management. To listen to a podcast now or save it to hear later, click the Download Podcast button.

Learn from some of the world's top Telco's on why they see opportunities in the market place and how major shifts in order management will help them exploit these for extraordinary growth in 2011 including:

  • Offering innovative products at a much faster rate
  • Supporting multiple channels (e.g. mobile, cable, satellite, wireless) and offer those products with a seamless customer experience
  • Reducing time to market while increasing the complexity of bundled services
To learn more about Oracle’s Rapid Offer Design and Order Delivery solution, register or login to our Virtual Briefing Center.
 

Alok Kumar
Head of Operations &
Customer Support,
Enterprise Data
Aircel successfully leverages full life cycle order management to deliver GSM and Enterprise services

In this 15 minute podcast you’ll learn how Aircel:
  • Achieved a 2 minute prepaid activation rate in 99.2% in new accounts while adding almost 2 million customers a month
  • Improved their Offer Time- to-Market, Order Capture and Order Cycle times
  • Found new growth areas with new technology and strategic alliances
 

Mark Leonard
Chief Information
Officer
COLT - Fiber optic

COLT and Oracle to create a first mover BSS & OSS advantage with Cloud Services

In this 7 ½ minute podcast you’ll learn how Colt built an effective time-to-market program on releasing new BSS & OSS capability around Cloud Services. Additionally you’ll understand Colt’s:
  • Biggest challenges moving into hybrid cloud computing both internally and with a 3rd party
  • Colt’s stringent proof of concept selection process
  • Designed rapid delivery time scales by building one unified team with Oracle and Deloitte
 

Greg Branch
Director of Enterprise
Architecture

COLT's componentized approach enabling offer design and order delivery for the Cloud

In this 7 ½ minute podcast, Greg Branch discusses:
  • Decreasing implementation of a new product from months to weeks while minor changes to an existing component took just days
  • How they are able to build custom provisioning plans based on the components the customer has selected
  • Business challenges in offering network and IT services across countries with end-to-end SLA’s and efficient provisioning processes
 

Asif Naimur Rashid
Head of EA & ESS
Planning

Grameenphone successfully implements CRM in 6 months in a highly competitive pre-paid market

With 97% of their subscribers being prepaid it was crucial to have a quick and successful order management implementation. In this 15 minute podcast, Asif discusses:
  • Their most successful channels used to interact with the customer to create meaningful dialog
  • How they implemented Service and Order Management, Campaign Management and Sales Force Automation in 6 months
 

Nazim Arshad
Vice President, Group
IT

Telekom Malaysia leverages Oracle’s order management to successfully deliver High Speed Broadband services

In this 12 minute podcast, Nazim covers key points on how order management was effectively implemented and results they experienced with:
  • Key challenges within the Broadband DSS and OSS environments
  • Leveraging Rapid Offer Design and Order Delivery to bring new products & services to the marketplace much quicker with increased customer satisfaction
  • How Telekom Malaysia reduced a “triple play” bundle activation from one day or several hours down to 30 seconds
 

Bipin Trehan
Director, OSS & Billing
Solutions

TechMahindra discusses fast and focused implementation considerations for order management

In this 19 minute podcast you’ll learn how Tech Mahindra distinguishes themselves from competitors by using order management to enhance the customer experience. Other discussions points include:
  • How to create a unified order capture mechanism to create a more seamless customer experience
  • In the first month of a 9-month implementation, the customer achieved the support of 3 million calls in one day resulting in the process of 20,000 post-paid orders and 30,000 pre-paid orders
  • How changing static environments into dynamic work flows will benefit the customer
 
Oracle Hosts

Brian Kracik
Director, Worldwide Telecommunications Markets
Oracle

Brian Kracik is Oracle’s team lead for strategic initiatives focused on the communication service provider’s front and back office operations. With more than 18 years of telecommunications experience, Brian is well-versed in the business and network aspects of global operators and he has driven adoption of order management systems, service delivery platforms, next-generation network technologies, advanced operational support systems and billing support systems.

Brenda Harris
Principle Product Strategy Manager
Oracle

Brenda Harris is an Oracle Principal Product Strategy Manager for the Communications Industry. Brenda has 9 years experience with Siebel CRM software development and system implementation. Brenda has spent the last 4 years working closely with Communications Industry global service providers on the vision and product strategy of Siebel CRM for Communications.


David Fan
Sr. Director, CRM Product Management
Oracle

David Fan is Senior Director of industry product strategy at Oracle, responsible for CRM product roadmap and product management for the Communications, Media, Utilities and Hospitality industries. David has over 20 years of experience in software development and system implementation. Over the past ten years at Oracle, David has worked closely with global communications service providers, ensuring excellence in customer implementation and product innovation. In his capacity as Chair of the Siebel Communications Customer Advisory Board, he provides industry thought leadership and facilitates collaboration among communications providers and partners.
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