Hidden Costs in Contact Centers and Customer Service Organizations – What They Are and How to Eliminate Them   This presentation is scheduled for Wednesday, September 22, 2010 at 2 p.m. Eastern / 11 a.m. Pacific. You will be able to join the live event approximately 15 minutes before the scheduled start time. To view: Select your preferred format from the choices that appear at the bottom of this page 15 minutes before the live event and then select “Launch Presentation.” The event console is optimized for a screen resolution of 1024 by 768 or higher. You may need to increase your screen resolution using the Display options in your computer’s control panel. Note: The presentation includes features that will open a new window on your computer. Please disable any pop-up-blocking software prior to selecting “Launch Presentation” so that you may view these features. To ensure that all event-related e-mail correspondence, event details and login instructions will get to you safely, we highly recommend that you add www.bulldogsolutions.net to your Safe Senders List in your e-mail client.   Test Your System   Help   Download Flash Player